Reuben Saltzman

Should home inspectors recommend other professionals?

One of the home inspectors in my company recently met with an electrician to see about having him teach at an upcoming ASHI meeting. The electrician expressed some hesitation to teaching a class for home inspectors because he was under the impression that home inspectors weren’t allowed to give referrals. Apparently some cantankerous old home inspectors had told him that home inspectors either can’t or don’t refer other professionals, for who knows what reason.

Referral FormI couldn’t disagree more. Fortunately, most of the home inspectors that I know take the opposite approach to referring other professionals. We go out of our way to get acquainted with knowledgeable professionals in all different types of trades, and we’re happy to refer them. If I’m calling out a bad electrical panel for replacement, I don’t want my clients to talk to one of the few electricians in the Twin Cities who still takes the archaic stance that FPE Stab-Lok panels aren’t a hazard, or will quote my clients $4,500 to simply swap out a panel (it should cost a lot less than that). I want my clients to deal with professionals who will take good care of them and charge them a reasonable fee for their services.

I also appreciate having these types of relationships with professionals because I like having people that I can call for advice when I need it. It’s a reciprocal relationship; I send the contractor business, they give me advice and take good care of my clients. It’s the same type of relationship that I believe most home inspectors have with real estate agents. I’ve never subscribed to the cynical view that all home inspector / real estate agent relationships are crooked. There might be a few of those out there, but that doesn’t make up the majority of these relationships.

Do I take on liability for giving referrals? Heck no. When I give out referrals to people that I know and trust, these referrals don’t come with any strings attached. I don’t guarantee the quality of work. I simply say “here’s someone I know and trust.”  If my clients get bad service from someone that I’ve recommended, they’ll probably let me know about it. At that point, I’d have to re-evaluate that particular relationship.

I don’t give out three names. I know that many real estate agents like to give their clients three different names of home inspections companies because someone told them that this will reduce or eliminate liability for a bad referral. I don’t subscribe to that advice when giving out referrals. If I know a great contractor, I give out their name and tell my clients to call them. I might give out a few other names as backup, just in case the first one is too busy; not because I’m trying to eliminate liability on my end. A referral is simply a referral.

If you’re a good contractor looking for more work, I recommend contacting your local home inspection groups and offering to teach continuing education classes. We’re always looking for good professionals to teach classes to keep us up-to-date on the latest industry requirements and trends, and most of us appreciate having high-quality professionals to refer business to. Just be sure that you’re also a good teacher and can put together a decent PowerPoint; if you can’t do those things, it’ll probably be a waste of your time.

Author: Reuben SaltzmanStructure Tech Home Inspections

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5 responses to “Should home inspectors recommend other professionals?”

  1. Mike Baker
    June 7, 2016, 2:06 pm

    Referrals from trusted inspectors is super helpful. Thanks for holding this stance, Reuben. Unlike Angie’s List, where reviewers don’t often have the knowledge from which to compare contractors, inspectors know the codes and have practically seen it all.

  2. Bob Murphy
    June 18, 2016, 9:30 am

    This is awesome information. I have a family member that will be taking their testing in the next couple of months to do home inspections. So are referrals just frowned upon in the home inspection industry or are they technically not supposed to be aloud? I agree with you that it would be beneficial to recommend good contractors to clients and do not see the big deal. Just as Mike said, after so many inspections you are going to know what contractors do great work and what ones cut corners.

  3. Reuben Saltzman
    June 19, 2016, 5:09 am

    @Bob – no, I referrals are not frowned upon in the home inspection profession, but you’ll always find differing opinions.

  4. Nick Zeman
    July 8, 2016, 10:24 am

    Awesome article. I agree with everything you have said above. Keep up the great work!

  5. To Refer or Not to Refer: Should Inspectors Recommend Contractors? - Home Inspection Training & Certification Online
    August 1, 2016, 1:57 pm

    […] Saltzman, a home inspector with StructureTech in Minnesota, says that he makes it even easier on customers. Although many pros say that customers […]

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